GCX-WFM RELIABLE EXAM REVIEW | EXAM GCX-WFM TORRENT

GCX-WFM Reliable Exam Review | Exam GCX-WFM Torrent

GCX-WFM Reliable Exam Review | Exam GCX-WFM Torrent

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q73-Q78):

NEW QUESTION # 73
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:

  • A. Adherence Dashboard
  • B. Real-Time Adherence View
  • C. Historical Adherence Report
  • D. Agent Availability Tracker

Answer: B


NEW QUESTION # 74
Who has the necessary permissions to cancel time-off requests?
Response:

  • A. Administrator
  • B. Supervisor
  • C. User
  • D. Agent

Answer: D


NEW QUESTION # 75
How long does it take for a load-based schedule to be generated?
Response:

  • A. 15 minutes
  • B. 5 minutes
  • C. 10 minutes
  • D. 20 minutes

Answer: D


NEW QUESTION # 76
In Genesys Cloud, what does the historical adherence feature provide?
Response:

  • A. A record of all calls handled by agents
  • B. A historical view of adherence metrics over a specified period
  • C. An overview of agent activities across shifts
  • D. A list of agent credentials

Answer: B


NEW QUESTION # 77
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:

  • A. Daily call volume predictions
  • B. Agent training schedules
  • C. Real-time agent adherence
  • D. Daily agent activities and tasks

Answer: C,D


NEW QUESTION # 78
......

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